Question 1

Can I request a refund after a discounted JivoChat purchase?

Accepted Answer

JivoChat permits a conditional refund request within ten days of your initial subscription payment. Eligibility requires that you have not used the service outside the free trial, if you used the trial at all. This exception concerns subscription fees; the general payment rule is that payments are non-refundable. Canceling an account takes effect immediately, ends access to the service and does not itself entitle you to a refund. For a discounted purchase, the distinction is between requesting the initial-payment refund under its conditions and canceling an ongoing subscription. JivoChat provides info@JivoChat.com for questions about its terms. The concrete deadline for the conditional full subscription-fee refund is ten days from the initial payment.

Question 2

How does the JivoChat billing term affect the available discount?

Accepted Answer

JivoChat lists a 30% term discount for a one-year subscription. Its plan calculator also lists a 10% discount for three months and a 0% discount for one month. The calculator offers Basic, Professional and Enterprise, with an operator count that changes the order calculation. These term options give the offers on this page a concrete billing period to compare against when configuring a purchase. For Professional licenses, the purchase setup includes contract duration, license count and a place to apply a discount coupon before the invoice is completed. VAT is additional and calculated at checkout based on location. The calculator separates the monthly equivalent from the full price for the chosen term, so those are distinct figures when assessing the purchase.

Question 3

What happens to my discounted JivoChat subscription at renewal?

Accepted Answer

JivoChat renewals use the then-current subscription rate plus applicable taxes. Once payment information has been submitted, automatic billing is the default for subsequent subscription periods unless the account is canceled by the end of the current period. During a Professional purchase, the setup includes an auto-renewal option for specific payment methods. The initial discounted invoice therefore needs to be considered separately from the charge for a later subscription period. JivoChat must communicate a price increase or material feature reduction at least ten days in advance, with the change taking effect at a subsequent renewal. For control over future charges, the Professional purchase setup includes an option to enable or disable auto-renewal where available.

Question 4

Can I use a discounted JivoChat license on desktop and mobile together?

Accepted Answer

Each JivoChat agent can use one computer app and one mobile app simultaneously with the same login. A Professional license corresponds to one seat for an agent logged in at the same time, so the seat count concerns simultaneous agents. During a discounted purchase, the Professional order lets you select that license count alongside the contract duration before applying a coupon. The computer session can use the web app or desktop app, and JivoChat provides desktop downloads for Windows, Mac and Linux. Its mobile options include an Android app and access through a mobile browser. For iPhone browser access, the documented setup is Safari, then Share and Add to Home Screen, followed by allowing push notifications.

Question 5

Can I try JivoChat Professional before buying with a discount?

Accepted Answer

JivoChat gives new accounts a 14-day Professional trial before a paid license purchase. Registration starts the trial automatically, and the terms allow one free trial per website. During that period, subscription fees and other fees do not apply. After the trial, you can purchase a license to retain Professional features or continue in the free mode with reduced functionality. A Professional order lets you select the contract duration, number of licenses and available auto-renewal setting, then apply a discount coupon during invoice creation. Each license represents one agent seat for simultaneous use of the JivoChat app. The practical trial limit is 14 days, so assess the Professional features during that window before committing to the paid subscription.

Question 6

Does a discounted JivoChat Professional license cover the WhatsApp module charge?

Accepted Answer

JivoChat lists the WhatsApp module as a separate charge alongside its subscription plans. Professional includes WhatsApp integration in its feature list, while the module is listed at $27 per month when billed annually. That separates access to an integration feature from the module cost when budgeting for a discounted Professional purchase. Agent licenses are configured by contract duration and seat count, and the discount coupon is applied to the Professional license invoice. Additional modules can be offered separately and in addition to the subscription fee under JivoChat's terms. VAT is calculated at checkout based on location. For the WhatsApp portion of the purchase, the listed $27 monthly equivalent specifically carries an annual-billing condition.

Question 7

Where do I apply a JivoChat discount coupon before paying?

Accepted Answer

JivoChat discount coupons are applied to a Professional license invoice before payment. The purchase setup lets you choose the subscription duration and number of licenses before completing the invoice. In the web app, open an existing invoice or create one through the Pro Version menu, then select Activate a coupon code. Enter the coupon in the field and select Activate code. An applied discount has a description below the total invoice value, so that is where the reduction is shown before proceeding. The Checkout button takes you onward to the license purchase. For a new Professional purchase, the purchase guide starts at Billing and Upgrade to JivoChat Pro; the coupon belongs in that license-purchase flow.

Question 8

Must I buy a discounted JivoChat license when the trial ends?

Accepted Answer

JivoChat lets you continue in its free mode after the trial ends. Buying a license is the route to retaining Professional features after the 14-day demo, while the free mode has reduced functionality. The Free plan includes website live chat, Telegram, Facebook, Instagram and Viber integrations, offline forms, and access through desktop, mobile and browser applications. A discounted paid purchase is therefore a decision about the additional tier features your team needs. Professional builds on Basic with features including chatbot integration and chat rescue, and its license order requires a subscription duration and agent count. JivoChat also permits downgrading to the free version at any time; the initial decision point is the end of the 14-day demo.

Question 9

Which features should I consider before buying discounted JivoChat Professional?

Accepted Answer

JivoChat Professional adds chatbot integration, chat rescue and Telephony Plus to the Basic features. Basic already includes proactive invitations, pre-chat buttons, real-time visitor monitoring, ready answers with an automatic assistant, anti-spam protection and JivoChat CRM. A discounted Professional purchase therefore concerns a specific license tier rather than simply access to website chat. The license order is configured by subscription duration and agent seats, with the coupon applied during invoice creation. Professional also lists WhatsApp integration, while the WhatsApp module has its own separately listed charge. This distinction matters when the planned purchase includes messaging channels alongside agent licenses. Before paying for Professional, the account registration provides a 14-day trial of its features.

Question 10

Which payment methods can I use for a discounted JivoChat license?

Accepted Answer

JivoChat accepts credit cards for license purchases. The purchase flow also presents the payment methods available for your region after you configure the Professional order. In the app, begin with Billing and Upgrade to JivoChat Pro, then select the subscription duration and license count. Apply your discount coupon during invoice creation and proceed with Upgrade to reach the regional payment options. JivoChat provides alternate payment options through its team when the listed options cannot be used. VAT is calculated at checkout according to location rather than included in the displayed pricing. The Professional version terms are placed beside the Continue button, giving you a specific point to review the purchase conditions before payment.

Question 11

Does JivoChat accept promo codes as well as coupons?

Accepted Answer

Yes. A JivoChat coupon and a promo code are the same thing: paste the code in the promo field at checkout before you pay.

JivoChat Coupons & Promo Codes

Active JivoChat coupon codes

Similar SaaS & Business Coupons

About JivoChat & Latest Deals

Service categories frequently on promotion

Services usually excluded from promo codes

Impact of billing cycle on promotional price

Promo codes vs. automatically applied offers

Accessing active codes for JivoChat

How to use a JivoChat coupon code

JivoChat Coupon FAQ

Similar SaaS & Business Coupons