Question 1

Which InsideTracker blood-test bundles include automatic discounts?

Accepted Answer

InsideTracker displays reduced totals for both new-customer membership bundles and members-only multiple-test packages. Membership + 2 Ultimate Blood Tests is $761 against $829, and Membership + 4 Ultimate Blood Tests is $1,305 against $1,509. Both new-customer totals include the annual platform fee. Existing members have separate packages: 2 Ultimate Blood Tests is $578 against $680, while 4 Ultimate Blood Tests is $1,088 against $1,360. These are displayed bundle reductions; the cart directs separately entered discounts to checkout. Optional testing additions are selected after adding the main item to the cart, and mobile blood draw is an additional charge. Each blood test must be used within 2 years of purchase.

Question 2

Do I still pay taxes with an InsideTracker promo discount?

Accepted Answer

Yes, InsideTracker's charges exclude applicable sales and other taxes, which remain payable with a discounted purchase. The checkout cost summary displays the product subtotal, estimated taxes and the total in USD as separate entries. Charges exclude sales and other taxes, and the checkout presents these additional amounts separately from the product subtotal. InsideTracker's billing terms require a valid credit card or web-based payment account for an order. A gift card balance can also pay toward the total, including taxes and shipping, and unused value can continue across orders. Optional blood-draw and testing additions contribute separate amounts to the purchase configuration. The estimated tax line distinguishes those purchase amounts from the tax component.

Question 3

Why isn't my InsideTracker promo code working at checkout?

Accepted Answer

InsideTracker promo codes may be case sensitive, so the capitalization of your entry matters. Add an InsideTracker plan to the cart before entering the discount and selecting Apply; a refused entry prompts Enter a valid discount code. For blood-test orders, the cart also limits the purchase to one membership when selected plans include membership. Members-only blood tests require an InsideTracker Membership, rather than merely a discount entry. The checkout separates the product subtotal from estimated taxes, which remain an additional component of the payable amount. Discount-entry questions can be handled by support@insidetracker.com or the purchase support line. An ID.me discount additionally requires confirmation of your eligibility for a listed group.

Question 4

Can I get a refund on an InsideTracker blood test bought with a discount?

Accepted Answer

An unused InsideTracker blood or DNA test may qualify for a full refund within 30 days, but membership purchases are ineligible. Eligibility requires being unsatisfied with the service and requesting the refund within the window from the initial purchase. Once blood has been drawn or a DNA sample submitted, the testing purchase cannot be refunded. Requests go to the Customer Success team at support@insidetracker.com. Approved refunds return to the purchasing credit card and are processed within 21 business days after the refund conditions are confirmed. For international purchases paid in USD, the exchange rate at the refund request determines the returned local-currency amount.

Question 5

Can I redeem an InsideTracker gift card toward my purchase?

Accepted Answer

You can redeem an InsideTracker gift card at checkout, and its balance applies to the order total, including taxes and shipping. The gift card entry is not case sensitive, unlike discount entries that may depend on capitalization. A gift card can retain a balance and be spent across more than one order. InsideTracker accepts the gift card's unique entry in the checkout field labelled Discount code or gift card. Email support can provide the remaining gift card balance for use toward a further order. The cart presents the selected product before moving to checkout, where the cost summary separates subtotal, estimated taxes and total. Gift card value therefore pays toward the complete order amount.

Question 6

Where do I enter my InsideTracker promo code?

Accepted Answer

Enter your InsideTracker promo code in the Discount code or gift card field in the checkout Order summary, then select Apply. A product must first be added to the cart; blood-test products also present blood-draw choices before Add to Cart. The cart's summary says discounts will be applied at checkout and provides Proceed to checkout to reach that step. Discount entries may depend on capitalization, while gift card entries are not case sensitive and can draw on an existing balance. The checkout lists the product amount separately from estimated taxes and the total in USD. A gift card uses the same checkout entry field to redeem its balance.

Question 7

Can existing InsideTracker members earn a referral discount reward?

Accepted Answer

Current InsideTracker members can earn a free Healthspan Category Test after a referred new customer completes their first purchase. The referral reward requires an active membership and a new paying customer. The referral programme includes a learn-more-and-start-sharing link for current members to begin sharing with friends. The reward offers a choice of category tests, with the selected test providing a category score, personalized recommendations and progress tracking. The reward is earned after the friend's purchase rather than simply after sharing the referral. Purchased blood tests have a separate use period from annual membership access. Membership cancellation preserves access until the existing membership expires, while renewal otherwise occurs automatically.

Question 8

How do I cancel my discounted InsideTracker membership before renewal?

Accepted Answer

Cancel your InsideTracker membership through Orders, then Manage Subscription and Cancel subscription, to stop the next annual period. Under Available tests, select your InsideTracker Subscription, open Manage Subscription, and choose the active subscription before cancelling. Cancellation can be requested at any time. Platform access continues until membership expires, one year from activation, so cancelling does not end the already purchased access period immediately. The membership otherwise renews automatically after 12 months, and its renewal reminder is emailed two weeks beforehand. Membership purchases are ineligible for refunds even though cancellation remains available. The next annual membership charge uses the full $149 rate rather than continuing a promotional purchase reduction.

Question 9

Does my InsideTracker promo discount continue when my membership renews?

Accepted Answer

InsideTracker Membership renews at the full annual price of $149 after 12 months. The subscription renews automatically, and an email reminder is sent two weeks before the renewal charge. A blood-test bundle includes the annual platform fee in its purchase total, while the membership itself follows an annual renewal cycle. The amount paid for an ongoing subscription applies during the purchased term under the billing terms. Membership cancellation takes effect for the next annual period and preserves access for the current membership year. The cancellation controls are in Orders, under Available tests, through Manage Subscription and Cancel subscription. Membership purchases are ineligible for refunds.

Question 10

How do I claim the InsideTracker student discount?

Accepted Answer

InsideTracker offers students 20% off after eligibility confirmation through ID.me. The same exclusive discount also covers alumni, government employees, hospital employees, medical providers, military, nurses, first responders and teachers. The ID.me Exclusive Discount page provides the eligibility step for these groups. InsideTracker's purchase flow first requires a product in the cart, and discount entry takes place in the checkout summary. Discount entries go into the Discount code or gift card field beside Apply, and letter case may matter. Membership-containing products are limited to one membership per cart. The checkout displays estimated taxes separately from the product subtotal, so the percentage reduction and the payable total are distinct amounts.

Question 11

Does InsideTracker accept promo codes as well as coupons?

Accepted Answer

Yes. An InsideTracker coupon and a promo code are the same thing: paste the code in the promo field at checkout before you pay.

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